Our start location is Santa HQ in Enniscorthy Castle Y21 AW90
- There is no cloakroom facilities, please do not ask our staff to handle your personal belongings when entering the tour.
Is it necessary to book tickets in advance or can I purchase them on arrival ?
All Tickets must be purchased online in advance via the website www.santasenchantedcastle.ie Book online early from Saturday Sept 25th as all dates sell out quickly due to demand.
Is there are a charge for Babies ?
Baby infants under 12mths are free with a paying accompanying patron. All children are charged at the same rate and each paying child receives a present from Santa.
Do I book my Teenager as a child or an adult?
Accompanying Teenagers (Over 13 yrs) are to be booked as adults and don’t receive a Santa gift. All adults are €10 including carers/assistants.
Can I amend my booking/ add extra adults/children after a booking is made ?
If your party number is bigger than 6 persons please book the extra patrons in as a separate booking i.e. make two bookings choosing the same time slot for each one as there is a 30 person total max per slot time. All your party will travel through the tour experience together. Max limits apply due to capacity/space.
YES. If you have already made your Santa’s Enchanted Castle Booking and now want to amend and add to the total number of children/adults in your party, you can purchase the extra spaces on our TICKET ADDITIONS tab and then emailing email@example.com with details of your changes.Please include your original booking reference number, tour date & time in order to secure their place and receive confirmation back by return. This tab is located under the CONTACT US tab on the navigation bar. There is a maximum capacity of 6 per pod (max 30 persons on a single mixed tour) and therefore additional adults/children will be booked in on the basis of availability. No other ticket changes.
Is there accommodation packages with tickets ?
Yes we are delighted to have the Riverside Park Hotel are on board as our seasonal accommodation supplier. The hotel have excellent offers and are within walking distance of the Castle. Book early as special rates are subject to availability. Check them out on our ‘Sleep Over ‘tab.
Or alternatively see accommodation only offers from https://www.treacyshotel.com/special-offers/ but firstly book/pay for your tickets online with us before reserving your rooms with Geraldine.
Am I entitled to a refund / or given an option to change dates if we cannot attend the tour due to unforeseen circumstances ?
Unfortunately there are no refunds given or any changes to booking times. Patron entry numbers can be altered through our Additions tab directly using your booking reference.Max entry limits apply.
In the event of a any change to public health and Government guidelines after Oct 22nd 2021, the situation may arise our event may need to be restructured/altered.
How do I get to Santa HQ ?
Please see our Elf Map on the Contact Us tab Eircode to search is Y21 AW90
Is there parking facilities onsite ?
Unfortunately, there is no onsite parking at all but please find details of where to park below:
- Old Dunnes Car Park – beside Enniscorthy Garda Station (5 Minute Walk)
- Abbey Square – Please note there is a hill on the walk to the Castle (3 Minute Walk)
- Riverside Park Hotel – (7 Minute Walk)
There is also parking (including disability parking) on the streets around the town which is subject to availability.
Please allow plenty of travel time in order to find parking and allow for traffic and poor weather conditions.
What do I need to bring with me ?
Please ensure to bring your printed online ticket or show same on your phone device. Dress appropriately as there is movement between floors and windows may be open for ventilation purposes.
Are buggies / pushchairs permitted on the tour ?
Buggies and pushchairs are not permitted on the tour – they can be stored on our ground floor entry at your own risk for the duration of tour only. We accept no liability for damaged or stolen property.
Is Enniscorthy Castle Wheelchair accessible ?
Yes Enniscorthy Castle is wheelchair accessible and has a lift.
What is the duration of the Tour ?
The duration of the tour is approximately 30-45 Minutes.
Am I permitted to take photos while on the tour ?
Yes, you are allowed to take photos during the tour on your own devices.
What happens if we arrive late for our tour ?
It is advisable to arrive no earlier than 5 minutes prior to the commencement of the tour. Please allow extra travel time to reach the Castle during bad weather and peak traffic times. If you arrive late for the tour, we regret, to say that we cannot guarantee that you can partake in the tour or on any subsequent tours.
Is there a restaurant ?
There is no restaurant or dining facilities onsite. However our Seasonal Staycation partner hotel, the
Riverside Park Hotel has a range of dining options. Enniscorthy town also has many restaurants / cafes within close proximity to the Castle.
What else can I see and do while in Enniscorthy ?
Please visit www.facebook.com/EnjoyEnniscorthy for more info on Enniscorthy retail and services.