Elf Map – our start location/Santa HQ on Castle Street
Is it necessary to book tickets in advance or can I purchase them on arrival ?
All Tickets must be purchased online in advance via the website www.santasenchantedcastle.ie Book online early from Friday Sept 25th as all dates will sell out quickly due to reduced capacity.
Is there are a charge for Babies ?
Baby infants under 12mths are free with a paying accompanying adult. All children are charged at the same rate and each paying child receives a present from Santa.
Do I book my Teenager as a child or an adult?
Accompanying Teenagers (Over 13yrs) are to be booked as adults and don’t receive a Santa gift.
Can I amend my booking/ add extra adults/children after the booking has been made ?
Yes, if you need to amend the number in your party upwards then use the (Ticket Additions) tab. This is located under the (Book Online) tab on the navigation bar. There is a maximum capacity of 6 per pod and therefore additional adults/children will be booked in on the basis of availability. No other ticket changes.
Is there accommodation packages with tickets ?
Yes we are delighted to have the Riverside Park Hotel and https://www.treacyshotel.com/ on board as our seasonal accommodation suppliers. Both hotel have excellent offers and are within walking distance of 13 Castle Street. Book early as special rates are subject to availability. Check them out on our ‘Sleep Over ‘tab.
Am I entitled to a refund / or given an option to change dates if we cannot attend the tour due to unforeseen circumstances ?
Unfortunately there are no refunds given. Any agreed changes to bookings are strictly subject to availability and to be directed to firstname.lastname@example.org In the event of a change to
on-going public health and Government announcements, the situation may arise our event cannot proceed if Level 3 status ia applied in Co Wexford, in this instance only all tickets purchased will be fully refunded.
How do I get to Santa HQ ?
Please click on the following link Elf Map
Is there parking facilities onsite ?
Unfortunately, there is no onsite parking but please find details of where to park below:
- Old Dunnes Car Park – beside Enniscorthy Garda Station (5 Minute Walk)
- Abbey Square – Please note there is a hill on the walk to the Castle (3 Minute Walk)
- Riverside Park Hotel – (7 Minute Walk)
There is also parking (including disability parking) on the streets around the town which is subject to availability.
Please allow plenty of travel time in order to find parking and allow for traffic and poor weather conditions.
What do I need to bring with me ?
Please ensure to bring your printed online ticket or show same on your phone device. Dress appropriately as there is movement inside and outside and a train journey as part of the experience.
Are buggies / pushchairs permitted on the tour ?
Buggies and pushchairs are not permitted on the tour or train – they can be stored at our Tinsel Town train stop on Church St at your own risk. We accept no liability for damaged or stolen property.
Is Enniscorthy Castle Wheelchair accessible ?
Yes both Santa HQ on Castle Street and Enniscorthy Castle are wheelchair accessible with lifts.
What is the duration of the Tour ?
The duration of the tour is approximately 45 Minutes.
Am I permitted to take photos while on the tour ?
Yes, you are allowed to take photos during the tour on your own devices. Santa’s Elves or tour guides cannot take a picture for you due to covid19 distancing guidance.
What happens if we arrive late for our tour ?
It is advisable to arrive no earlier than 5 minutes prior to the commencement of the tour. Please allow extra travel time to reach Santa HQ on Castle Hill during bad weather and peak traffic times. If you arrive late for the tour, we regret, to say that we cannot guarantee that you can partake in the tour or on any subsequent tours.
Is there a restaurant ?
There is no restaurant or dining facilities onsite. However our Seasonal Staycation partner hotel, the
Riverside Park Hotel has a range of dining options. Enniscorthy town also has many restaurants / cafes within close proximity to the Castle.
What else can I see and do while in Enniscorthy ?
Please visit www.enniscorthytourism.com for more details on visitor attractions in Enniscorthy.