Our start location is Santa HQ in Enniscorthy Castle Y21 AW90
- There is no cloakroom facilities, please do not ask our staff to handle your personal belongings when entering the tour.
- Safety update: To enter all accompanying adults must present with their digital tickets as booked, present a valid Covid/vaccine or immunity Certificate with matching photo identification (such as a pps card/licence/passport). Mask wearing is mandatory for all 13 yrs plus as we are an indoor event.
Is it necessary to book tickets in advance or can I purchase them on arrival ?
Yes, there are No walk-in bookings or group additions on the day are accepted. All Tickets must be purchased online in advance via the website www.santasenchantedcastle.ie Book online before Nov 24th 2021 when ALL sales will close in full.
Is there are a charge for Babies ?
Baby infants under 12mths are free with a paying accompanying patron only if pre-booked. All children are charged at the same rate and each paying child receives a present from Santa.
Do I book my Teenager as a child or an adult?
Accompanying Teenagers (Over 13 yrs) are to be booked as adults and don’t receive a Santa gift. All adults are €10 including carers/sna ‘s.
Can I amend my booking/ add extra adults/children after a booking is made ?
From Nov 12th 2021 – please email all requests for additions to your original booking to a max of 6 ( if there is availability showing only) to email@example.com Please expect a 48hr turnaround to your query. All sales close Nov 25th 2021. All other ticket additions now closed.
YES you can amend your group/child information by emailing firstname.lastname@example.org with details of your edits. Please include your original booking reference number, tour date & time .There is a maximum capacity of 6 per pod (max 30 persons per half hour slot) Additional adults/children can only be booked in on the basis of availability. No other ticket changes.
Is there accommodation packages with tickets ?
Yes we are delighted to have the Riverside Park Hotel are on board as our seasonal accommodation supplier. The hotel have excellent offers and are within walking distance of the Castle. Book early as special rates are subject to availability. Check them out on our ‘Sleep Over ‘tab.
Or alternatively see accommodation only offers from https://www.treacyshotel.com/special-offers/ but firstly book/pay for your tickets online with us before reserving your rooms with Geraldine.
Am I entitled to a refund / or given an option to change dates if we cannot attend the tour due to unforeseen circumstances ?
Unfortunately there are no refunds given or any changes to booking times/tickets as purchased.
In the event of a any change to public health and Government guidelines after Oct 29th 2021, the situation may arise our event may need to be restructured/altered at short notice.
No refunds for Covid19 exceptions or variances unless medically certified unable to attend/proof of Covid19 status/immunity recovery cert.
How do I get to Santa HQ ?
Please see our Elf Map on the Contact Us tab Eircode to search is Y21 AW90
Is there parking facilities onsite ?
There is no onsite parking at all in the Castle Grounds as we are situated in the town centre on a hill. Please find details of where to park below:
- Old Dunnes Car Park – beside Enniscorthy Garda Station (5 Minute Walk)
- Abbey Square – Please note there is a hill on the walk to the Castle (3 Minute Walk)
- Riverside Park Hotel – (7 Minute Walk)
There is also parking (including disability parking) on the streets around the town which is subject to availability.
Please allow plenty of travel time in order to find parking and allow for traffic and poor weather conditions.
What do I need to bring with me ?
Please ensure to bring your printed online ticket or show same on your phone device. Dress appropriately as there is movement between floors and windows may be open for ventilation purposes. Digital COVID Vaccination Cert and ID required and mask wearing for over 18’s/all adults.
Are buggies / pushchairs permitted on the tour ?
Buggies and pushchairs are not permitted on the tour – they can be stored on the grounds (holding cabin) at your own risk for the duration of tour only. We accept no liability for damaged or stolen property.
Is Enniscorthy Castle Wheelchair accessible ?
Yes Enniscorthy Castle is wheelchair accessible and has a lift.
What is the duration of the Tour ?
The duration of the tour is approximately 30 Minutes.
Am I permitted to take photos while on the tour ?
Yes, you are allowed to take photos during the tour on your own devices.
What happens if we arrive late for our tour ?
It is advisable to arrive no earlier than 5 minutes prior to the commencement of the tour. Please allow extra travel time to reach the Castle during bad weather and peak traffic times. If you arrive late for the tour, we regret, to say that we cannot guarantee that you can partake in the tour or on any subsequent tours.
Is there a restaurant ?
There is no restaurant or dining facilities onsite. However our Seasonal Staycation partner hotel, the
Riverside Park Hotel has a range of dining options. Enniscorthy town also has many restaurants / cafes within close proximity to the Castle.
What else can I see and do while in Enniscorthy ?
Please visit www.facebook.com/EnjoyEnniscorthy for more info on Enniscorthy retail and services.