Is it necessary to book tickets in advance or can I purchase them on arrival to the castle ?
Yes all Tickets must be purchased online in advance via the website www.santasenchantedcastle.ie Book online early as all dates will sell out quickly.
Is there are a charge for Babies?
Yes there is €7.00 charge for all babies (0-24 months). Children from 2 years onwards are charged €15 off peak and €19 peak times. All Children and Babies receive a present from Santa.
Explain the early bird offer
The Early Bird includes one free adult place per booking and is available until 5th September 2017. Additional Adults are €10 each.
Is there accommodation packages with tickets?
Yes we are delighted to have partnered up with Riverside Park Hotel & Treacys Hotel who have excellent offers and are both within walking distance of Castle. Book early as special rates are subject to availability.
Am I entitled to a refund / or given an option to change dates if we cannot attend the tour due to unforeseen circumstances ?
Unfortunately there are no refunds given. If you need to change your booking to an alternative date/time, there is an administration charge of €20.00 applied. Changes to bookings are strictly subject to availability.
How do I get to Enniscorthy Castle ?
Please click on the following link www.santasenchantedcastle.ie/elf-map-to-get-here/
Is there parking facilities ?
There are no parking facilities in the grounds of the castle, however, there is parking available in the town.
What do I need to bring with me to the Castle ?
Please ensure to bring your printed online ticket with you to the Castle.
Are buggies / pushchairs permitted on the tour ?
Buggies and pushchairs are not permitted on the tour
Is Enniscorthy Castle Wheelchair accessible ?
Yes Enniscorthy Castle is wheelchair accessible and there is a lift to access each floor.
What is the duration of the Tour ?
The duration of the tour is approximately 60 Minutes.
Am I permitted to take photos while on the tour ?
Yes, you are allowed to take photos during the tour and Santa’s Elves are happy to take a picture for you using your camera/phone while your child is visiting Santa. We have a Selfie Mirror at the Castle and photos can be purchased for €7.00 on the day or can be pre-booked online for €5.00.
What happens if we arrive late for our tour ?
It is advisable to be at the Castle approximately 10 minutes prior to the commencement of the tour. Please allow extra travel time during bad weather and peak traffic times. If you arrive late for the tour, we regret, to say that we cannot guarantee that you can partake in the tour or on any subsequent tours.
Is there a restaurant in Enniscorthy Castle ?
There is no restaurant or dining facilities within the castle, however, Enniscorthy town, has many restaurants / coffee shops within close proximity to the Castle. www.enniscorthytourism.com
What else can I see and do while in Enniscorthy ?
Please visit www.enniscorthytourism.com for more details on visitor attractions in Enniscorthy.