Is it necessary to book tickets in advance or can I purchase them on arrival to the castle ?
Yes all Tickets must be purchased online in advance via the website www.santasenchantedcastle.ie Book online early as all dates will sell out quickly.
Is there are a charge for Babies?
Yes, all children are charged at the same rate of €15 (off-peak) and €19 (peak). All Children and Babies receive a present from Santa and new babies receive an extra special keepsake on arrival.
Can I amend my booking/ add extra adults/children after the booking has been made?
In order to amend booking details you will require the email address used and the booking reference number. Details can be amended here. If you are bringing additional children/adults please book them in by emailing email@example.com in order to secure their place on the same tour date and time. There is a maximum capacity per tour and therefore additional adults/children will be booked in on the basis of availability.
Explain the early Elf Offer
The Early Elf includes two free Magic Selfie Mirror photos per booking and is available until 7th September 2018. Magic Mirror photos are €7 for one or 2 for €10 thereafter.
Is there accommodation packages with tickets?
Yes we are delighted to have partnered up with Riverside Park Hotel & Treacys Hotel who have excellent offers and are both within walking distance of Castle. Book early as special rates are subject to availability. Check them out here.
Am I entitled to a refund / or given an option to change dates if we cannot attend the tour due to unforeseen circumstances ?
Unfortunately there are no refunds given. If you need to change your booking to an alternative date/time, there is an administration charge of €20.00 applied and you must give 10 days notice prior to your original tour date by email to firstname.lastname@example.org. Changes to bookings are strictly subject to availability.
How do I get to Enniscorthy Castle ?
Please click on the following link www.santasenchantedcastle.ie/elf-map-to-get-here/
Is there parking facilities ?
There are no parking facilities in the grounds of the castle, however, there is parking available in the town.
What do I need to bring with me to the Castle ?
Please ensure to bring your printed online ticket or an emailed soft copy with you to the Castle.
Are buggies / pushchairs permitted on the tour ?
Buggies and pushchairs are not permitted on the tour
Is Enniscorthy Castle Wheelchair accessible ?
Yes Enniscorthy Castle is wheelchair accessible and there is a lift to access each floor.
What is the duration of the Tour ?
The duration of the tour is approximately 60 Minutes.
Am I permitted to take photos while on the tour ?
Yes, you are allowed to take photos during the tour and Santa’s Elves are happy to take a picture for you using your camera/phone while your child is visiting Santa. We have a Magic Selfie Mirror at the Castle and photos can be purchased for €7.00 or 2 for €10 on the day or can be pre-booked online.
What happens if we arrive late for our tour ?
It is advisable to be at the Castle approximately 10 minutes prior to the commencement of the tour. Please allow extra travel time during bad weather and peak traffic times. If you arrive late for the tour, we regret, to say that we cannot guarantee that you can partake in the tour or on any subsequent tours.
Is there a restaurant in Enniscorthy Castle ?
There is no restaurant or dining facilities within the castle, however our two fabulous partner hotels, Treacys Hotel and Riverside Park Hotel have a range of dining options. Enniscorthy town also has many restaurants / coffee shops within close proximity to the Castle. www.enniscorthytourism.com
What else can I see and do while in Enniscorthy ?
Please visit www.enniscorthytourism.com for more details on visitor attractions in Enniscorthy.