Terms and Conditions of Booking

The Terms and Conditions set out below outline the usage policy governing the Santa’s Enchanted Castle Experience in Enniscorthy. By agreeing to purchase tickets all visitors agree to comply with the Terms and Conditions.

  • The Failte Ireland Safety Charter is in place and its Guidelines will be adhered to at all times. Sanitisation,signage and ventilation procedures are in situ along with CO2 viral load measurement monitors.
  • Please ensure to bring your pre-booked tickets for your tour or have a digital copy on your phone.
  • The wearing of masks for adults is mandatory as we are an indoor event but they can be removed for santa pics as safety screening is provided for use. They are recommended for 9yrs plus patrons.
  • All adults must present a valid covid vaccination or immunity certificate along with matching ID to gain entry on the tour.
  • All sales on tickets are final and no returns or refunds are allowed. No walk in cash bookings accepted for 2021
  • If a situation arises that our event cannot proceed all tickets purchased will be fully refunded within 10 days – details as per official event announcement issued at the time .
  • Tour tickets cannot be amended or transferred to any other person in any circumstance.
  • Hotel ‘Sleep Over’ visitors should note the lead Surname for booking the tour must be the same as the hotel reservation name in order for your code to be authorised. Please enter your unique code in the ‘Coupon’ section and click Apply for a €0.00 no charge result. Do not re enter your credit card details as payment has already been taken by the hotel. In the event of a payment being taken twice – you will be refunded in 3 to 5 working days by SEC.
  • All General Sale tickets must be booked and paid for in advance when bookings go live from noon Saturday Sept 25th 2021.Booking closed Nov 24th 2021
  • Tickets can be booked online by debit/credit card or Enter COUPON CODE options and once a transaction is completed, a confirmation email will be sent to you with details of your purchase and ticket information. This email accounts for your ticket so please ensure that your email address is entered correctly as to avoid the non – receipt of your ticket. Check your spam box/junk email.
  • Please note that this is a live booking system and ticket availability will decrease according as they are booked. Should you experience any technical issues please contact us at bookings@santasenchantedcastle.ie and bear with us as we make system changes in light of any technical issues.
  • All members (Min 2 & Max 6 persons) of a group booked on the same booking/ticket will visit Santa together.  DO NOT BOOK MORE THAN 6 TICKETS per transaction or the complete ticket order will be cancelled. To add extra numbers please email us with your details/request and we will call to talk you through the TICKET ADDITION tab/payment. All changes subject to availability. 
  • Tickets are priced as follows: Adults €10, Children €20.00/and €15 on our opening weekend dates 27th/28th Nov.
  • All Children’s prices include a gift from Santa. Baby Infants under 12mths go free only if pre-booked.
  • Please ensure to be at Santa Enchanted Castle  just 5 minutes prior to the commencement of the tour. Please allow extra time during bad weather and peak traffic times to arrive promptly. If you arrive late for your tour, we regret to say, that we cannot allow you to partake in the tour and no refund will be issued.
  • Please ensure to bring evidence of your ticket for the tour by print out or device link.
  • All Children must be accompanied and supervised by an adult at all times throughout the tour.Minimum tour party is 2 spaces per slot to a max of 6 spaces. 30max persons in total each 30min slot.
  • Please note that buggies and pushchairs are not permitted on the tour due to steps and if necessary can be stored in a cabin at the point of entry to our event at your own risk. Do not ask staff to handle your belongings.
  • We operate a very strict no-smoking and no-alcohol policy. The Management reserves the right to refuse entry to individuals, or remove those who are currently on the tour if they are found to be acting inappropriately, unsafely, not adhering to safety guidelines or making other customers feel uncomfortable.
  • It is our main priority to ensure that the experience is safe and enjoyable for everyone; however, we accept no liability for distress or disappointment caused by any of the role-playing characters (Santa,Mrs Claus, etc or the set build)
  • Video cameras are not allowed on the tour. We allow the use of cameras during the tour for the taking of photographs of children that are under your supervision. Photographs taken of other children are strictly prohibited. We do not supervise the taking of non-professional photography and we cannot be held responsible if you or the children under your supervision are in other customers photographs.
  • The Management may carry out professional photography and videography recordings on some of the tours for future promotional purposes across social and print.
  • Santa’s Enchanted Castle reserves the right to cancel or postpone a tour without notice, for any reason. In the unlikely event of this happening, you will be offered the option of a refund . We will hold no further, or other, liability whatsoever for the cancellation or postponement of a tour including, but not limiting to travel costs, scheduled time off from employment, emotional distress, disappointment etc.
  • Along with notifying customers of any potential cancellations or postponements, our Website and Facebook page will be updated regularly online. @SantasEnchantedCastle
  • Show Format may change in light of any alteration to current Government Health Guidelines around COVID or staff/budget changes but currently encompasses the following:Check-in at the Castle, entertainment over multiple floors before exiting on ground floor. Our Enniscorthy Elf Train will not be part of our experience this year as planned due to Covid/route/ticketing regulations.