elf-wavingThe Terms and Conditions set out below outline the usage policy governing the Santa’s Enchanted Castle Experience.  By agreeing to purchase tickets all visitors agree to comply with the Terms and Conditions.

  • All sales on tickets are final and no refunds and changes are allowed.
  • All Tickets must be booked and paid for in advance.
  • Tickets can be booked on-line by debit or credit card and once a transaction is completed, a confirmation email will be sent to you with details of your purchase and ticket information. Please ensure that your email address is entered correctly as to avoid the non – receipt of your ticket.
  • Tickets are priced as follows: Adults €10 Children €15.00 (includes gift)
  • Please ensure to be at the Castle approximately 10 minutes prior to the commencement of the tour. Please allow extra time during bad weather and peak traffic times.  If you arrive late for your tour, we regret to say, that we cannot guarantee that you can partake in the tour.
  • Please ensure to bring the reference number for your tour.
  • All Children must be accompanied and supervised by an adult at all times throughout the tour.
  • Please note that buggies and pushchairs are not permitted on the tour.
  • Santa’s Enchanted Castle operates a very strict no-smoking and no-alcohol policy
  • The Management reserves the right to refuse entry to individuals, or remove those who are currently on the tour if they are found to be acting inappropriately and making other customers feel uncomfortable.
  • It is our main priority to ensure that the experience is enjoyable for everyone, however, we accept no liability for distress or disappointment caused by any of the role-playing characters (Santa, Mrs Claus, Scrooge etc)
  • Video cameras are not allowed on the tour. We allow the use of cameras during the tour for the taking of photographs of children that are under your supervision.  Photographs taken of other children is strictly prohibited.  We do not supervise the taking of non professional photography and we cannot be held responsible if you or the children under your supervision are in other customers photographs.
  • The Management may carry out professional photography and videography recordings on some of the tours for future promotional purposes.
  • Santa’s Enchanted Castle reserves the right to cancel or postpone a tour without notice for any reason. In the unlikely event of this happening, you will be offered the option of a refund or re-book for another tour.  We will hold no further, or other,  liability whatsoever for the cancellation or postponement of a tour including, but not limiting to travel costs, scheduled time off from employment, emotional distress, disappointment etc.
  • Along with notifying customers of any potential cancellations or postponements, our Website and Facebook page will be updated regularly with any postponements or cancellations.